After nearly four months of closure because of the COVID-19 pandemic, Sunway Lagoon welcomes its customers with a NEW kind of fun!
If you have Sunway Lagoon in your itinerary for your next weekend getaway with the family, you can enjoy yourselves without worry as the theme park’s management has been instating and maintaining the highest safety and health standards in adherence to the guidelines provided by the Ministry of Health (MOH).
Mr. Calvin Ho, Executive Director of Sunway Theme Parks conveyed, “We have customers enquiring via our social media platforms about the safety of our pools. We want to reassure our customers that Sunway Lagoon has always prided itself in maintaining the highest standards of cleanliness and hygiene. There is also consistent check of our water quality, including testing by an independent third-party water quality control contractor. We are always in constant contact with MOH should the need arises and to ensure that factual information is channelled to the public in a consistent manner.”
Here are a few things that you should know while you are at Sunway Lagoon:
For the Guests
- Guests are encouraged to pre-purchase their entrance tickets via online.
- Guests are required to fill in a digital self-declaration form before entering Sunway Lagoon.
- Guests will have their body temperature taken prior to entering the theme park.
- Wearing of face masks are encouraged (exclusively designed face masks are also available
for purchase as souvenirs). - Social distancing is introduced at queue lines and rides.
- Guests to sanitise hands upon entering and exiting rides.
- Rides will be cleaned and disinfected after each ride cycle.
- Guests are required to use a face mask and apply hand sanitiser before interacting with the animals and to wash their hands with soap at the designated sinks after each contact.
- Sanitisers will be available for guests to use at all ticketing counters, rides entry & exits, food and retail outlets, and all cashier counters.
- Food and retail outlets will practice social distancing, limiting guests into outlets, and all contact points will be continuously cleansed and disinfected.
- Frequent disinfecting will be conducted at the surau premises. Limited to a certain capacity at a time, designated praying areas will be marked to ensure social distancing, and guests will need to bring their own praying mats as well as praying attire.
- Guests are encouraged to make contactless payments via e-payment options available in the park, such as credit card, e-wallet (Maybank QRPay, AliPay, Grabpay, and UnionPay), and Sunway Lagoon e-load.
- Lockers will be wiped and sanitised after every usage.
- All high touch point areas are sanitised every 2 hours (eg.: escalator rails, door handles, and high-traffic areas).
- Pools are chlorinated and the water quality is consistently checked every 2 hours, featuring an auto dosing system used for maintaining pool water chemistry at required parameters.
Added Mr. Calvin Ho, “As we have practised prior to MCO, guests are reminded to take good care of their personal hygiene while enjoying the park. We will be providing our guests with hand sanitisers prior to and after feeding the animals to protect both humans and our furry friends.”
Moreover, the staffs at Sunway Lagoon will also have to adhere to the new precautionary measures as follows:
For the Staffs
- All staffs are required to fill in a digital self-declaration form, which was introduced group wide.
- All staffs are required to have their body temperature taken.
- All staffs are required to wear face masks.
- Social distancing practices at stations, locker rooms, washrooms, surau premises, and staff canteens.
- Staffs to minimise physical contact with guests (eg.: non-contact greeting).
- Wildlife Park staffs are required to practise bio security procedures and are equipped with protection gears while handling animals to prevent any contamination from human to animal and vice versa.
- UV lights and germicide treatments have also been increased to eliminate unwanted viruses.
Since we cannot travel abroad, take this opportunity to ‘cuti-cuti Malaysia’ and experience the country again. Remember to be extra careful, bring extra face masks and sanitisers, and follow the standard operating procedures set by the government.
For more information, kindly visit Sunway Lagoon’s official website or Facebook page today!
About Sunway Lagoon
Sunway Lagoon, Malaysia’s premier multi-park destination located at the heart of Sunway Resort City. It offers more than 90 attractions across its six parks – Water Park, Amusement Park, Wildlife Park, Extreme Park, Scream Park, and Nickelodeon Lost Lagoon. The park is also home to attractions, such as the World’s Largest Water Ride – Vuvuzela, World’s First Waterplexx 5D, World’s Largest Man-Made Sandy Surf Beach, Malaysia’s First Interactive Zoo, and FlowRider – Malaysia’s First Surf Simulator.